Shipping Policy

We offer free standard US shipping on all domestic orders over $50.

Orders will ship within 1-3 business days from purchase.

Transit times provided at checkout are estimates provided by the carrier. The actual transit time may vary. Standard shipping is typically in transit for 7-10 business days, but there may be carrier delays during the holiday season.

Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages.

International Shipping
We ship worldwide! For the UK and EU, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.

Pre-ordering Policy
If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.

Returns Policy
We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to customercare@mountlai.com. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.